Return & Refund Policy
Return & Refund Policy
SKINXVEXA’s 90-Day Money-Back Guarantee
At SKINXVEXA, ensuring our customers' complete satisfaction with their purchase of our home-use beauty devices is paramount. If you are not satisfied with your product or the results within 90 days of your purchase from our official website (skinvexa.com), you are eligible to return the product for a full refund.
To ensure a proper application of the return policy, we recommend using the product for at least one month before initiating a return, as per the advised usage state, to observe its effectiveness. Most users should notice a significant reduction in hair growth after about a month of consistent use. Please be aware that individual results may vary due to different skin and hair types.
Requirements for Return
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Order Cancellation Window: You can contact customer service to cancel your order within one business day of placing it. For orders placed more than one business day ago, cancellation depends on whether the product has already been shipped. If it has been shipped, the order cannot be canceled.
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Return Initiation: To request a return and refund, please provide the necessary information about the return (e.g., order number, reason for return) to our customer service team atservice@skinvexa.com.
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Product Condition: Products must be returned with all original packaging and accessories, and without any damage. If there are any special circumstances such as accidental damage to the product, please communicate with our customer service team in advance.
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Return Deadline: The return must be requested within 90 days from the date of purchase. We recommend keeping your order confirmation email (sent after purchase on skinvexa.com) for reference.
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Pre-Approval: Returns require prior approval. Items sent back without prior approval may not be accepted, and you may be responsible for any associated shipping costs.
Non-Acceptable Return Conditions
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Any product not purchased from SKINXVEXA's official website (skinvexa.com). For SKINXVEXA products purchased through other channels, please contact customer service at the original point of sale to handle after-sales service.
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Any product missing parts or with damaged packaging.
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Items with physical damage or clear signs of excessive use beyond normal trial.
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Any product that is stained or has foreign odors.
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Orders returned beyond the 90-day return period.
100% Full Refund Criteria
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Products that are faulty or damaged upon arrival.
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Products that arrive in the incorrect model or color.
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Orders cancelled prior to shipment.
Imposed Fees for Returns
SKINXVEXA does not charge any additional fees for returns (e.g., restocking fees). However, the shipping costs for returning items must be covered by the customer. Typically, these costs vary depending on your region and the shipping carrier used. Economic shipping usually ranges from $6 to $8. For international returns (outside the U.S., Canada, and Mexico), shipping costs may be higher—please confirm with your local carrier.
Company Name: AETERNA ATELIER LTD
Email: skinvexa@gmail.com
Phone: +85 253908320
EIN：41-3175008
Address:
1500 N GRANT ST STE R
DENVER, CO 80203
United States
Return address:
Section B, 4th Floor, Building B, Guancheng Huaming Industrial Park, Langkou Community, Dalang Street, Longhua District, Shenzhen, Guangdong Province
Contact person：weiwenmo
Phone: +86 13421773454
The Return Process
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Contact Us: Fill out the return form (available at skinvexa.com/return-form) or contact us via email atservice@skinvexa.com for approval.
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Shipping Label: Upon approval, we will provide a return shipping label or necessary shipping information via email within 1-2 business days.
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Notification of Receipt: We will confirm receipt of your return via email and process the return within 1-3 business days.
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Refund Issuance: Refunds are issued to the original payment method within 10-15 business days, depending on your bank’s processing time. You will receive a refund confirmation email once the transaction is completed.